5th September, 2009

I had the misfortune of breaking a rear window on my HiLux canopy fitted by ARB in Adelaide. We were in Pt Hedland at the time on a six week trip to Broome and back in July/Aug 09, therefore some 5500km from our home in Adelaide. Not a good position to be in when you have an expensive portable fridge, battery pack and camping gear in the back all left unsecured.
However, one phone call to ARB Perth(Osborne Park) and everything was put into place for us to have one fitted upon our return to Perth two weeks later. There are dealers further north as you know but none carried the window, so we decided to gaffa tape a tarp on the rear until Perth.
The name of the person I dealt with at your Osborne Park dealer escapes me but he went the extra mile, in my eyes, to reassure us he had one in stock and organised a booking for fitting. He then followed up closer to the date confirming this again.
To be stranded so far away from home and have someone like this help you out is most reassuring. We thanked him in person at the time of fitting but I thought that head office should be made aware of this employee doing his utmost in helping a customer. Many thanks to him and ARB.
Brett Kempster

top