Gift Card FAQ

Where can the ARB gift card be used?
The ARB gift card can be redeemed at ARB stores and authorised stockists nationwide. To find your closest store go to www.arb.com.au/stores. Gift cards cannot be used online or for any mail or phone orders.

Is the balance updated automatically?
Each time you use your gift card, the purchase amount is automatically deducted from the card balance as it is swiped through the EFTPOS pinpad and the transaction approved. If the transaction is declined the funds are not deducted as there is not enough balance to allow the transaction to be completed. You, the cardholder can check their balance online at arb.com.au. It is recommended that you check your balance each time before using your gift card.

What do I do if the EFTPOS pinpad does not approve my gift card transaction? 
Check the following:
The EFTPOS network may be off-line. You as the customer will need to provide another payment type or come back when the EFTPOS system is up. You cannot use the gift card when the system is off-line.
ii. The gift card’s magnetic stripe may be damaged. Please contact ARB Head Office for further information.
iii. There may be insufficient funds left on the gift card for the transaction. Please check your card balance online at arb.com.au.
iv. The gift card has expired. Check the expiry date on the back of the card. Refer to arb.com.au and refer to the terms and conditions on the back of the card.

How can I check my gift card’s balance?
You can check your gift card balance using the button above.

Do I have to spend the entire amount of the gift card in a single purchase?
No. gift cards are partially redeemable. Within the card’s validity period, any available balance can be used for multiple purchases at any participating merchant.

Can these gift cards be reloaded with value?
No, these gift cards cannot be re-loaded.

Does a gift card expire?
Yes, an ARB gift card will expire 24 months after the purchase of the card.

Do I receive change on a gift card transaction?
No. The gift card can be used until the balance reaches a nil value, no matter how small the balance.

What happens if I lose my gift card or it was stolen?
Lost or stolen gift cards can only be replaced if you can provide the 19-digit card number or a valid purchase receipt, and there is balance left on the gift card. You must contact ARB Head Office to make this request.

Are there Terms and Conditions that apply to the ARB gift card?
Yes, a brief summary of the Terms and Conditions are printed on the back of the card. You can view the full Terms and Conditions below.

Gift Card Terms and Conditions

These terms and conditions apply to the use of ARB gift cards.

  1. Use

Upon purchase of an ARB gift card, a value is loaded onto it. Each time the ARB gift card is used to complete a transaction, the value of that transaction is automatically deducted from the value on it as it is swiped through the EFTPOS terminal and the transaction is approved.

The ARB gift card may be used to buy products or services at any ARB outlet, provided the value on the ARB gift card is sufficient to complete the transaction. The ARB gift card cannot be used to buy products and services online or when placing orders by mail or phone.

The ARB gift card cannot be redeemed for cash, reloaded, returned for a refund, have its balance consolidated onto another gift card or replaced after expiry. The ARB gift card is not legal tender, a debit or credit card, or a security.

The entire value of the ARB gift card does not need to be spent in a single transaction. The value on the ARB gift card may be partially redeemed. The remaining value on the ARB gift card is redeemable for future transactions. The remaining value on the ARB gift card is not redeemable for cash.

Keep the ARB gift card safe and secure. It is recommended to record the serial number (on the back) and keep that record separate from the ARB gift card.

  1. Expiry

The ARB gift card expires three (3) years after the purchase date. The expiry date of the ARB gift card can be checked here. Once the ARB gift card expires, it cannot be used and the unused value on the ARB gift card will not be refunded.

  1. Declined Transaction

If a transaction is declined, it may be because:

  • there is insufficient value on the ARB gift card to complete the transaction (the value on the ARB gift card can be checked here);
  • the EFTPOS network is off-line (in which case the transaction will need to be completed using another payment method or at another time when the EFTPOS network is not off-line);
  • the ARB gift card is faulty or damaged (in which case contact ARB immediately); and/or
  • the ARB gift card has expired (in which case the value on the ARB gift card as at the expiry date becomes ARB’s property).
  1. Lost, Stolen, Damaged or Faulty Cards

If the ARB gift card is lost or stolen or an unauthorised transaction is suspected, please immediately contact us. If you’re able to provide the serial number on the back, we may be able to stop the ARB gift card being used further and provide a replacement card. If the ARB gift card is damaged or faulty, please immediately contact us. If you’re able to provide the damaged or faulty card with the serial number on the back, we may be able to provide a replacement card. Any replacement card will have the same unused value as the original card (as at the replacement date) and the same expiry date as the original card. The ARB gift card is void if it is defaced, mutilated, altered or tampered with. ARB may (in its absolute discretion) undertake a verification and security check of a card if we suspect fraud.

  1. General
  • The laws of Victoria apply to these terms and conditions, and you agree to submit to the jurisdiction of the courts of Victoria.
  • ARB may update these terms and conditions from time to time by posting them online at arb.com.au and the updated terms and conditions apply on and from the posting date.
  • Except for rights that cannot be excluded, any conditions or warranties implied or imposed by law or otherwise are excluded from these terms and conditions. To the extent permitted by law, our liability is limited to replacing a damaged or faulty ARB gift card with an ARB gift card of equivalent value, except in the case of fraud.
  • ARB may (in its absolute discretion) cancel an ARB gift card or the entire gift card scheme at any time.
  • ARB at all times retains property in the ARB gift card.

 

  1. Terms

The following terms have the following meanings:

Term Meaning
ARB outlet an outlet authorised by ARB to sell ARB gift cards
ARB gift cards gift cards that ARB issues and sells through ARB outlets or online here
Purchase date the date the ARB gift card was purchased from an ARB outlet, as specified in the purchase receipt
We/Us ARB Corporation Limited (ABN 31 006 708 756)

A: 42-44 Garden St, Kilsyth VIC 3137

P: (03) 9761 6622

W: www.arb.com.au

You the purchaser or recipient of the ARB gift card
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