Loss of sale survey

Losing a customer due to availability of stock or fitting times has been voiced as a real frustration amongst our stores; in an effort to have greater clarity around the issues stores are facing, we have made available the below form to record all instances where a retail sale is lost.

We have included ‘PRICE’ as an addition option as well as ‘OTHER’ if you would like to record other factors that have contributed to the loss of sale.

It is important that you identify only the particular accessories that have caused a hold up for question 2, however include any additional items in the total value, in the instance you have lost more than just the affected products.