Returns Overview
We want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below.
Return Period
You have 14 days from the date you receive your order to request a return.
Eligibility for Return
To be eligible for a return, the item must:
● Be in its original condition (unworn, undamaged, and clean).
● Include all original tags and packaging.
Return Process
1. Contact Us:
Visit our Contact Us page and submit the form to get in touch with our team. Please include your order number found in your order confirmation email and the reason for your return.
2. Return Instructions
We will provide you with instructions on how to return your item.
Return Items In-Store
While we do not offer in-store returns, you can return items purchased online by mailing them back to us. Unfortunately, we cannot process refunds or exchanges in-store for online purchases. Refunds will be processed through our online platform and will be issued to the original payment method used for the purchase. For returns due to change of mind, please remember that return shipping costs are your responsibility. Please make your selection carefully, as we generally do not offer refunds for change of mind. If you would like to exchange an item due to a change of mind or incorrect purchase, please refer to the section below on "Exchanges for Change of Mind."
For faulty items, we will cover the return shipping costs.
Exchanges for Change of Mind
To request an exchange for ‘Change of Mind’, please contact us at onlinestore@arb.com.au within 14 days of receiving your delivery. Include your order number (found in your order confirmation email), the reason for the exchange, and your preferred item. We will provide further instructions for returning your parcel.
Please note: Items must be returned in their original condition, which includes being unused, no damage, clean, and with all original hangtags and packaging (such as boxes or bags). Returns that do not meet these conditions will not be accepted for exchange or refund.
Shipping Costs
For returns due to ‘Change of Mind’, the return shipping costs are the responsibility of the purchaser. We do not refund any return delivery costs for ‘Change of Mind’. For faulty items, we will cover the return shipping costs.
Refunds and Exchanges
Once we receive and inspect your return, we will process a refund or exchange according to your request. Refunds will be issued to the original payment method. Exchanges are subject to availability.
Non-Eligible Returns
Items not meeting the above conditions (e.g., worn, damaged, or missing tags) will not be accepted for return.
Warranty
We ensure all orders are dispatched in perfect condition. If you encounter any issues with your order, please notify us immediately at onlinestore@arb.com.au, including your order number and a description of the issue.
If a product is faulty, you are entitled to a refund or exchange (subject to availability). We will work with you to resolve the issue promptly.
Cancellations
Once an order has been received by our warehouse, cancellations are not permitted. We request that you wait for delivery of the order and if you wish to return an item, please follow the procedure outlined in the "Refunds for Change of Mind" section.
For any further assistance, please do not hesitate to contact us.
Contact Us
For any questions or further assistance, please contact us at onlinestore@arb.com.au.
Thank you for shopping with us!
Contact Details
Email: onlinestore@arb.com.au
The above email is strictly for online order enquiries only.
Phone: 1800 800 792
Address: 42-44 Garden Street, Kilsyth, Vic, 3137, Australia.
Hours of operation: Monday to Friday, 8:30am – 5:00pm.
