PRIVACY POLICE
ARB collects personal information to fulfil requests for purchases, catalogues, newsletters, or other enquiries. We may use the personal information collected from you to complete transactions with you, improve our service to you, to better understand your requirements and preferences, and provide you with promotional materials.
Please be assured that personal information provided by you to us will remain strictly confidential. We do not sell, share or rent your details to third parties.
If you wish to verify, correct, access or update any of your personal information collected through this site, or for any other reason , please write or email us at the following address:
Privacy Officer
ARB Corporation Ltd
PO Box 105
Kilsyth VIC 3137
Australia
onlinestore@arb.com.au
Disclosing your personal information
Circumstances may arise where we are required to disclose your personal information to third parties such as if disclosure is required by the law; or in the event of a corporate merger or dissolution where we sell all or a portion of our business or assets (including our associated customer lists containing your personal information).
To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have instigated physical, electronic and managerial procedures to safeguard and secure the information we collect online. However, we cannot fully guarantee that the information you submit to us will be unobtainable by an unauthorised party.
Your contact details and purchasing history may be shared between individual ARB authorised stores or stockists with ARB Corporation Limited for the purpose of providing you with the best customer experience and improving and streamlining our services to you. The information will be deidentified and stored securely within our JD Edwards enterprise software. Access to your securely stored data will be strictly limited to authorised ARB personnel only.
Collecting additional information
Occasionally, when you connect to our site we may use ‘cookie’ technology and IP addresses to automatically collect technical non-personal information. Cookies are pieces of information that a website transfers to an individual’s hard drive for record keeping purposes. Cookies make web-surfing easier for you by saving your preferences while you’re at our site. The use of cookies is an industry standard – you’ll find them on most major websites. We do not use cookies to retrieve information from your computer that was not originally sent in a cookie. This information helps us keep our website fresh and interesting to you and tailors’ content to your interests.
You may set your computer browser to disable cookies or to alert you when cookies are being sent. If you disable cookies, we may be unable to optimise your visit to our website and certain features may not be available.
Legal Statement
The ARB 4x4 Accessories name and logos are trademarks of ARB Corporation Limited, and the information on this site is protected by copyright. You may only use the information, text or graphics contained on this site for your personal use and may not reproduce, adapt or publish it, in whole or in part, for any purpose without the express consent of ARB Corporation Limited.
ARB Corporation Limited has made every effort to ensure the accuracy of the information contained on this site, but does not accept liability for errors or omissions, both within this site or any link attached to this site.
TERMS AND CONDITIONS
Customers submitting an order agree to be bound by the following terms and conditions. The following terms and conditions supersede any previous terms and conditions between the customer (you) and ARB Corporation Limited (ARB or we). ARB reserves the right to make changes to the website (store.arb.com.au) and these terms and conditions at any time.
1. ORDERS
a. ARB’s online store (store.arb.com.au) offers online purchasing. Orders from the online store via phone, fax or email will not be accepted.
b. Orders may not be cancelled or changed after acceptance by ARB.
c. Orders are normally dispatched within 1-2 business days of order confirmation subject to all ordered items being in stock.
d. If any items from your order cannot be fulfilled we will contact you via email.
e. ARB reserves the right to refuse or cancel an order at any time without giving reason. We will make all reasonable effort to contact you using the details provided and all money received will be refunded using the method received.
2. PRICING
a. All prices displayed on the website (store.arb.com.au) will be in Australian dollars inclusive of Goods and Services Tax.
b. ARB reserves the right to change prices without notice.
c. If an item is listed at an incorrect price or with incorrect information, ARB reserves the right to withdraw an item from sale, and to refuse or cancel orders.
3. SHIPPING
a. Online orders are normally dispatched via StarTrack & Australia Post e-Parcel
b. A shipping rate will apply to all standard deliveries and for all Express Post e-Parcel deliveries.
c. Shipping rates may vary or be waived as part of promotions or sales on the website and the part or fully discounted shipping may cease at any time at the discretion of ARB. ARB will display the current shipping rates on its website.
d. ARB reserves the right to change any or all of shipping rates charged to any destination; delivery method; and carrier or shipping provider at any time.
e. ARB will not be held responsible if there is a delay in delivery of goods or return of goods.
f. ARB does not ship to destinations outside Australia at this time.
4. ACCEPTANCE OF GOODS
a. On receiving an order, you are responsible for inspecting the goods for fault or damage.
b. Should the items ordered not be of acceptable quality, it is your responsibility to notify ARB as soon as possible. In this event, contact us on onlinestore@arb.com.au or (03) 9761 6622.
5. RETURNS OR EXCHANGES
a. ARB accepts the return of online orders within 14 days of purchase provided the tax invoice can be produced, the original tags are attached and items are returned in unworn and unused condition.
b. ARB will exchange goods equal to the value of goods returned which are not faulty. If the goods you bought are faulty, you can exchange them if the product/s are in stock and available for exchange or obtain a refund.
c. If the product you require for an exchange is 'out of stock' a refund will be issued or an alternative substitute offered.
d. Online purchases may not be returned in store. To return goods, enclose your receipt and merchandise and send it to:
ARB Online Return Orders Office
42-44 Garden Street,
Kilsyth, Vic 3137
e. When the Product is returned, ARB will check it and determine whether it is faulty. You will receive a notification from ARB about whether it agrees that the goods are faulty within 48 hours of the product’s arrival at the ARB Online Return Orders Office. If deemed faulty by ARB, a replacement item will be shipped where possible (subject to stock availability) or a refund will be issued.
f. It is your responsibility to return the goods at your own expense when goods are not faulty. If the returned goods are deemed faulty, a pre-paid e-Parcel return slip will be sent to you via email or post. This slip is to be added to the parcel and returned to the ARB Online Return Orders office for processing.
g. ARB will not be responsible if your return is lost in transit back to ARB. Therefore we recommend that you send all returns by traceable or registered post.
h. Returns will be processed within 10 business days from the day the return arrives at ARB’s Online Return Orders Office.
