Shipping Policy
Thank you for shopping with us! We’re excited to join you on your next adventure and want to make sure you have all the details about our order shipping process. Below, you’ll find key information about shipping charges and delivery times.
If you have any questions or need assistance, we’re here to help.
- Shipping Charges: Shipping costs are calculated at checkout based on your location and the size/weight of your order. The exact delivery cost will be displayed before you finalize your purchase.
- Shipping Carriers: We utilize a range of reputable carriers to ensure your order reaches you safely and promptly.
- Delivery Timeframes: Delivery times vary depending on several factors including your location and the shipping carrier. While we strive to ensure timely delivery, please note that we cannot be held liable for any delays caused by the courier once the order is dispatched from our warehouse.
- International Shipping: At this time, we only offer shipping within Australia. We are not able to accommodate international orders. Please visit our International Dealer Locator for your nearest stockist.
- Order Processing Time: Orders are typically processed within 1-2 business days. Once processed, your shipment will be sent out according to the selected shipping method.
- Tracking Your Order: Once your order has been dispatched, you will receive a confirmation email with tracking information. You can use this to monitor the status of your shipment.
- Shipping Issues: In the rare event that your order is damaged or lost during transit, please contact us within 5 business days of receiving your order or expected delivery date so we can assist you promptly.
- Contact Us: If you have any questions or concerns about your shipment, feel free to reach out to our support team at onlinestore@arb.com.au, or phone (03) 9761 6622.
ARB Gift Cards
Gift cards will be activated upon purchase and cannot be redeemed for cash, reloaded, returned for a refund, have their balances consolidated to a new gift card, or be replaced after expiry and are not legal tender, account cards, debit or credit cards or securities.
For full terms and conditions, click here.
Return Policy
Returns Overview
We want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below.
Return Period
You have 30 days from the date you receive your order to request a return.
Eligibility for Return
- To be eligible for a return, the item must:
- Be in its original condition (unworn, undamaged, and clean).
- Include all original tags and packaging.
Return Process
Contact Us:
Email us at onlinestore@arb.com.au within 30 days of receiving your order. Include your order number (found in your order confirmation email) and the reason for your return.
Return Instructions:
We will provide you with instructions on how to return your item.
Returning Items In-Store
While we do not offer in-store returns, you can return items purchased online by mailing them back to us. Unfortunately, we cannot process refunds or exchanges in-store for online purchases. Refunds will be processed through our online platform and will be issued to the original payment method used for the purchase. For returns due to change of mind, please remember that return shipping costs are your responsibility. Please make your selection carefully, as we generally do not offer refunds for change of mind. If you would like to exchange an item due to a change of mind or incorrect purchase, please refer to the section below on "Exchanges for Change of Mind."
For faulty items, we will cover the return shipping costs.
Exchanges for Change of Mind
To request an exchange, please contact us at onlinestore@arb.com.au within 30 days of receiving your delivery. Include your order number (found in your order confirmation email), the reason for the exchange, and your preferred item. We will provide further instructions for returning your parcel.
Please Note:
Items must be returned in their original condition, which includes being unused, no damage, clean, and with all original hangtags and packaging (such as boxes or bags).
Returns that do not meet these conditions will not be accepted for exchange or refund.
Shipping Costs
For returns due to change of mind, the return shipping costs are the responsibility of the purchaser. We do not refund any return delivery costs. For faulty items, we will cover the return shipping costs.
Refunds and Exchanges
Once we receive and inspect your return, we will process a refund or exchange according to your request. Refunds will be issued to the original payment method. Exchanges are subject to availability.
Non-Eligible Returns
Items not meeting the above conditions (e.g., worn, damaged, or missing tags) will not be accepted for return.
Warranty
We ensure all orders are dispatched in perfect condition. If you encounter any issues with your order, please notify us immediately at onlinestore@arb.com.au, including your order number and a description of the issue.
If a product is faulty, you are entitled to a refund or exchange (subject to availability). We will work with you to resolve the issue promptly.
Cancellations
Once an order has been received by our warehouse, cancellations are not permitted. Please wait for delivery of the order and if you wish to return an item, please follow the procedure outlined in the "Refunds for Change of Mind" section.
For any further assistance, please do not hesitate to contact us.
Contact Us
For any questions or further assistance, please contact us at onlinestore@arb.com.au.
Thank you for shopping with us!
Contact Details:
Email: onlinestore@arb.com.au
The above email is strictly for online order enquiries only.
Phone: (03) 9761 6622
Address: 42-44 Garden Street, Kilsyth, Vic, 3137, Australia.
Hours of operation: Monday to Friday, 8:30am – 5:00pm.
Contact Details:
Email: onlinestore@arb.com.au
The above email is strictly for online order enquiries only.
Phone: (03) 9761 6622
Address: 42-44 Garden Street, Kilsyth, Vic, 3137, Australia.
Hours of operation: Monday to Friday, 8:30am – 5:00pm.